Please make sure the keys are properly stored and all doors are closed. If you still cannot end your trip call our helpdesk at +34-915510126 (Madrid) or (+351) 21 145 1331 (Lisbon) to report the problem. Our Customer Service will take care of the issue and explain you how to proceed. We are sorry for the inconvenience, unfortunately, external variables (e.g. inhibitors) occasionally make it difficult for the system to connect with the car.